We require all dogs in our facility to have received their second set of vaccinations at a minimum for specific services. You should always allow a 2 week window past their vaccinations before exposing them to any sort of group environment.

All dogs over six months of age must be fully vaccinated for distemper, rabies, and parvo. The bordetella (kennel cough) vaccine is highly recommended, but due to controversial administration methods and effectiveness we leave this choice between you and your veterinarian.

Vaccine information can be uploaded to your Gingr account, emailed to info@fellaandfetch.ca, text to 306-540-4451, or brought into the facility.

FULL GROOM

This is for dogs that require a full haircut. This type of groom requires a clipper and scissors. The groom includes a Bath, Blowout, Brush, Haircut, Nail trimming, Ear Cleaning.

Breed Examples:

• Bichon
• Shitzu
• Yorki
• Doodle
• Schnauzer

BATH & BRUSH

For dogs that have a smooth or short double coat. Includes a bath, blowout, brush, de-shed, nail trimming, ear cleaning trimming of the paw pads if necessary.

Breed Examples:

• Lab
• Pitty
• Boxer
• Beagle
• Doberman
• Dane
• Heeler

BATH & BRUSH WITH TRIMMINGS

For dogs that have a double coats. Includes, bath, blowout, brush, de-shed, nail trimming, ear cleaning, scissor trimming of all furnishings (legs, tail, belly, bum, sanitary, paws, pads).

Breed Examples:

• Golden Retriever
• Collie
• Shepherd
• Malamute
• Pyrnese
• Pomeranian
• Dachshund
• Heeler

BATH & BRUSH TIDY

For dogs that need a clean up in-between grooms to prevent matting. Includes a bath, blowout, brush, nail trimming, ear cleaning, scissor trimming of face, paws, pads, bum, and sanitary.

Breed Examples:

• Doodles
• Bichon
• Shitzu
• Yorki
• Schnauzer

We highly recommend doing this before 4 months of age, ideally two weeks after their second set of vaccinations (typically 14 weeks). Early grooming helps them to have a positive experience and prevents fear or stress long term. Waiting until they are over six months can make grooming more difficult often leading to increased difficulty, fear or aggression during sessions.

A brief, positive grooming session at this early stage helps ensure a pleasant first experience and set them up for a lifetime of success.

If you’ve missed the recommended timeframe, book an appointment at your earliest convenience and follow your groomers recommendations to make the experience as pleasant as possible.

Typically a grooming on a dog in good condition takes approximately two hours of hands on time. If a dog requires an intricate trim, has matting, an adverse temperament, or substantial amounts of coat the time required can increase considerably. We will typically ask to keep your dog with us for about 3-4 hours to complete the grooming process. We like to let the dogs settle in and explore the environment before their grooming, take breaks during their groom, and have enough time for us to be patient with difficult dogs or dogs requiring extra care. If you are in a rush to have your dog groomed and returned quickly, please notify us when booking your appointment and we try our best to accommodate at this has to be pre arranged with the groomers.

The grooming frequency for your dog relies on its breed, coat type, and the level of maintenance you perform at home. Long-coated or double coated dogs may require daily brushing and more frequent grooming, while most dogs typically follow a schedule 6-8 weeks between appointments. Short-coated dogs, on the other hand, benefit from grooming every 8-10 weeks, with monthly nail/ear/dental care in between. Our stylists are ready to evaluate your dog's grooming requirements and create a personalized care plan based on its needs and lifestyle.

Explore various resources to discover the perfect grooming routine and style for your furry friend. Share images from magazines, Pinterest or the internet that showcase a similar dog with our stylists for guidance. We can also recommend preferences based on owners of similar breeds or coat types. Consider practical factors like the current condition of the coat, weather conditions, your lifestyle, and your willingness for maintenance when making grooming decisions.

Don't assume your groomer understands your expectations. Be ready for them to assess whether they can achieve the desired style based on your dog's coat condition.

We are able to accommodate such requests on specific days, and we kindly request that you provide this information during the booking process. This enables our administrative staff to effectively coordinate with our groomers.

Upon your dog's scheduled appointment, we recommend arriving in advance for the check-in process while leaving your dog in the car for a brief moment. This allows us to prepare a dedicated and comfortable space for your pet's entry, ensuring a seamless start to their visit.

A grooming service handling fee may apply if your dog requires extra time due to temperament, medical issues, or the need for a designated space.

We use and recommend a variety of high-quality products, each specifically formulated for each coat type and skin condition. If your pet has particularly sensitive skin or is currently dealing with a skin irritation, please advise our intake staff, and we will choose a hypoallergenic, fragrance-free, or medicated formula for your dog. Should your dog become itchy or irritated after a groom, please let us know as soon as possible. It is impossible to predict a reaction to a certain ingredient, but we can certainly re-bath your pooch in a different product and avoid using the irritating product in the future.

Maintaining your dog's nails at a short length is crucial. Long toenails can not only be very painful for your dog, but they can also make it difficult to walk and lead to several other potential injuries, including arthritis. In severe cases, the nails can split or potentially grow into your dog's paw pad.

A good rule of thumb is that you should trim your dog's nails as often as it takes to prevent their nails from touching the ground when they are standing. If you hear clicking when your dog walks, it's a sign they're too long. Regular bi-weekly trimming and filing usually keep them healthy, but if they're already too long, weekly visits may be necessary to gradually reduce the length. Cutting our dog's nails frequently will cause the quick to recede and allow the nails to be trimmed shorter if they have had the opportunity to get too long.

According to our provincial veterinary regulatory board, expressing anal glands is considered practicing veterinary medicine. Thus, it is not an acceptable procedure for any groomer to perform here in Saskatchewan.

To ensure optimal scheduling and fair service allocation, we kindly request salon cancellations to be communicated at least 48 business hours in advance. Failure to provide this notice will result in a full grooming charge.

Furthermore, a fee of $1.00 per minute will be incurred for tardiness to scheduled appointments. Your cooperation in adhering to these policies is appreciated.

Pets with severely matted coats require extra attention. Mats in a pet's coat grow tight and can ultimately damage and tear the pet's skin, providing a breeding ground for parasite infestations. Fella & Fetch will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts, or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin, allowing mold, fungus, or bacteria to grow, producing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to grow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments every 6-8 weeks. There will be an additional charge for this process as it is time-consuming and causes extra wear and tear on grooming equipment.

*If an owner refuses to allow a shave down, Fella has the right to refuse all grooming services.

Creating a positive grooming experience necessitates a commitment of time and effort. In the case of older clients or those with health conditions, inherent risks exist. Fella & Fetch is dedicated to accommodating these scenarios but mandates a preliminary consultation, offered at no charge, to ascertain safe grooming procedures free of medical complications. For pets aged 14 and above, this consultation is mandatory before scheduling an appointment. We request notification of any medical conditions prior to booking a grooming session to ensure a comprehensive and safe grooming process. Failure to adhere to this requirement may result in the groomer discontinuing the service, and charges will be applied based on our cancellation policy.

A grooming service handling fee may apply if your dog requires extra time due to temperament, medical issues, or the need for a designated space.

Creating a positive grooming experience necessitates a commitment of time and effort. In the case of older clients or those with health conditions, inherent risks exist. Fella & Fetch is dedicated to accommodating these scenarios but mandates a preliminary consultation, offered at no charge, to ascertain safe grooming procedures free of medical complications. For pets aged 13 and above, this consultation is mandatory before scheduling an appointment. We request notification of any medical conditions prior to booking a grooming session to ensure a comprehensive and safe grooming process. Failure to adhere to this requirement may result in the groomer discontinuing the service, and charges will be applied based on our cancellation policy.

A grooming service handling fee may apply if your dog requires extra time due to temperament, medical issues, or the need for a designated space.

We could go on and on about the benefits of daycare, however we will be the first to admit that it’s not meant for every dog. There are situations in which this environment isn’t meant for a specific pooch. Thats the benefit of our temperament tests. We are 100% transparent with our clients and we will tell you if we feel as though this environment is better left for your dog if we happen to see any issues.

Now for the rest of the pups that can benefit from this fun, well rounded environment, here are a few reasons we think this is a great opportunity for your fur companion:

• Dog are social beings that thrive on interaction and belong in packs. Social development is an integral part of their development especially in their early years. Not only does early socialization develop a higher level of confidence in dogs, it also helps to eliminate anxiety and behavioural issues.
• In a proper daycare setting, your pooch is going to be exposed to hours of exercise and monitored play, enhancing your companions quality of life and eliminating behavioural issues such as destructiveness, separation anxiety and excessive barking caused by boredom.
• We eliminate unneeded stress for our owners. Let's face it, we are in a high paced world that lacks enough hours in a day to do the necessities around the house such as providing the necessary exercise our furry friends require. Heck we are lucky enough if we can get ourselves to the gym. Let your daycare provide this service for you. They spend hours upon hours, running, chasing, romping & playing. All you need to worry about is getting them home so they can get the necessary sleep to do it all over again!
• Dogs that regularly attend daycare from a young age, develop good sleep habits. We suggest joining our facility 2-3 days/week. The majority of our clients state that their dogs sleep incredibly well the nights they come home from daycare and typically the day afterwards as well. However, by the third day, they are ready to romp again. This is a great way to get your dog on a routine of good play and exercise followed by a healthy sleep pattern.

We require up-to-date Rabies, Parvo & Distemper immunizations. 

Have a new puppy at home that you are itching to get socialized? We are going to strongly encourage you to hang tight until they have received their final set of vaccinations which typically happens around 16 weeks of age.

Bordetella (kennel cough) and Revolution OR Bravecto  (for fleas, ticks and heart worm) are both optional but HIGHLY recommended. Please keep in mind that these are common pests that daycare dogs are prone to come across. We like our clients to take a preventative approach rather than reactive.

There is no discrimination towards specific breeds, however we do not allow any dog that exhibits aggressive behaviour.

Each and every one of our clients is required to pass a temperament test before we allow them to take part in our facility whether it be for daycare or boarding. This test is done on an initial half day trial with us. We will assess temperament to the best of our ability by slowly incorporating your pooch into the facility. We only allow one new friend at a time so that we can devote the necessary time and attention your companion requires for us to properly assess their play style, temperament and mannerisms. Any dog that exhibits signs of aggression unfortunately will not be allowed to attend our facility.

Dogs, much like humans, have their own personality. We encourage them to be confident and let those personalities of theirs shine by acknowledging them for their positive attributes. We will only modify behaviours that may get them into situations that could potentially put them at harms way or set our entire group out of sorts. In order to do this, we all use the same key words in the back so that all of our dogs are familiar with our lingo. We use a strong "NO", "OFF" or "CLICK" depending on the correction we are insinuating. We do have water bottles on hand should they decide to rebel or be so caught in the moment they aren’t hearing us. If this is the case, they may get a squirt of water to catch their attention especially if we are not within reach and want to catch them in the act so that they understand exactly what behaviour we are correcting.

Play can escalate quickly and some dogs can become overstimulated and refuse to settle. Even though all play is monitored, there are some personalities that escalate quicker than others. For those who happen to get overstimulated, we may separate them from the group for a very short time out before trying to incorporate again. These time out’s aren’t necessarily on their own, but moments in which we provide the necessary separation in order to be able to redirect their attention. Social play can sometimes be too much and in this case redirecting their brain is enough to bring their energy level down so that they can partake with their buddies again. If there happens to be an incident or behavioural issues with the occasional difficult dog that are concerning to us, you will be notified immediately and likely asked to meet with our trainer as they may be required to participate in some extra behavioural modification, wear a muzzle, or be separated during busier times of the day which they may find over stimulating. Aggressive or persistently unmanageable dogs will be permanently separated and asked not to return to our facility. We of course try to teach appropriate play and work with the owners first but unfortunately we don’t have the facility staffed to deal with one on one training on an ongoing basis. This is an option but needs to be discussed and planned so that we are appropriately staffed and have our trainer on site to provide private sessions.

Although we feel as though the benefits of creating a healthy, well rounded social pooch far outweigh the risks of doggy daycare, you do need to understand that your pooch may be susceptible to some illnesses and potential for injury.

We screen all of our clients and staff very carefully, however a dog daycare environment is no different than a daycare or preschool for kids. They are exposed to some viruses they could potentially get sick from or run into the odd bully that may try to push his weight. Although we do our best to screen our friends before entering the facility, we can not eliminate 100% of the risk.

Dogs are social creatures that thrive on being a part of a pack. Typically they are extremely active and depending on play style, can be mouthy since they don’t have hands to pass a toy back and forth to one another. This can lead to very minor injuries, bumps and scrapes. We allow them them to run, chase, fetch, tug and wrestle with one another. Although this is monitored 24/7 there is going to be the odd injury that is out of our control.

If your pooch shows signs of ticks, fleas, diarrhea or illness, we will contact you immediately. If we are unable to reach you, we do our best to reach your emergency contact and you will be required to pick up immediately. If it happens that we are unable to reach either one of you, we will separate your pooch from all the others to prevent them from getting sick or injured and will care for your dog using our best judgement. If the symptoms or injury is beyond the staffs basic first aid training, your pooch will be transported to the nearest Veterinary clinic for immediate attention. All expenses will be your responsibility.

Fresh water is constantly getting refilled throughout the entire facility. We have bowls placed in every area to encourage water breaks. If we notice your pooch hasn’t taken in any fluids we will do our best to encourage it, especially when they taking part in strenuous outdoor play. Please note, that although we do our best to encourage, they are very consumed with all the activity happening around them and it is hard for some to take a break from the excitement.

We suggest trying to feed breakfast at home if possible. When your pooch arrives first thing in the morning, they are excited to be with their buddies and food is the last thing on their mind. It can be difficult for us to get them to eat before the lunch hour, which is when we start to see the initial excitement of daycare start to wear off.

Several of our clients, especially owners of puppies, ask for lunch to be served to their companion. We serve lunch in separate areas so that we avoid any resource guarding over food and know exactly what your pooch has taken in each day. They will be put into a private suite in order to eat their lunch in peace and hopefully take in some fluids with it. This can all be scheduled on our online booking system.

Yes! We do however need you to explain exactly how to administer. You can do this online when you schedule your pooch for daycare but we also expect you to handwrite instructions and attach them to the medication.

Our daycare hours are as follows: 

Daycare Full Days

Monday - Friday 7:00am - 6:00pm

Saturday - Sunday 9:00am - 5:00pm

Daycare Half Days

Monday - Friday AM 7:00am - 12:00pm

Monday - Friday PM 1:00pm - 6:00pm

Saturday - Sunday AM 9:00 am - 2:00pm

Saturday - Sunday PM 12:00 pm - 5:00pm

Early drops off's & late pick ups are available Monday - Friday. We allow you to drop your pooch off as early as 6:00am & as late as 8:00pm. We do require you to contact the facility a minimum of 12 hours in advance to let the staff know to expect you or the front door will remain locked. If it happens that you haven’t made it to the facility before 8:00pm, your pooch will be transferred to boarding over night and you will be charged the overnight fee as well as a fee for feeding your pooch. 

PLEASE NOTE: We DO NOT allow early drop offs OR late pick ups on the weekends. 

Toys are allowed however only to specific dogs and groups. We offer toys to help with socialization especially with the younger dogs. They typically need a little more structure and can benefit from group play such as a game of tug-a-war or chasing a ball with one another. We use these methods to encourage social interactions especially at a young age in hopes of helping them develop great play habits. As dogs age, especially if they haven’t learnt proper social play from a young age, they can become obsessive over toys and have a tendency to resource guard. This can lead to negative behaviour within a group setting. We encourage social interactions for those that have a tendency to resource guard. This is something we watch for when we initially acquire a new client and test their temperament before allowing them into the facility. Some dogs can become overstimulated through social play. If this is the case, we offer stimulating games and toys to these particular cases to promote brain development and redirect their attention to something that is more positive.

We require a minimum of 24 hours notice for all daycare bookings or you will be charged for the day. Please be considerate of the other guests as we do typically have a wait list. Without sufficient notice, it makes it difficult for others to plan accordingly.

We require all of our guests to be fixed past 8 months of age. We allow them in our care before 8 months as longs as they aren't exhibiting signs of dominance, excessive marking or potentially going into heat. If we are struggling with any of the following, we will remove them from our program until they are altered, at which point we will reassess to be sure we are capable of incorporating them back into our care.

We will not accept ovarian spay operations or vasectomies.

To access group services such as Daycare or Overnight Boarding, a preliminary assessment must be scheduled before the commencement of your dog's first day. Our facility is committed to maintaining a secure and pleasant environment for your pet and fellow guests. The assessment process is designed to ascertain that your dog aligns with our admission criteria.

During the scheduled assessment, a dedicated staff member will be assigned to closely observe and facilitate the integration of your pet into the group environment. This staff member is responsible for ensuring a smooth transition while prioritizing the safety of all guests. The assessment offers an opportunity to learn about your dog's behaviour, play style, and temperament. We will also review the admission requirements for daycare and boarding services.

Upon completion of the assessment, we will engage in a discussion with you regarding the optimal plan for your pet's ongoing participation, providing insights into how we structure their days. In addition to the assessment, you will receive a comprehensive report containing all necessary information for further proceedings, along with images documenting your pet's day in our care.

Fella & Fetch is not only monitored throughout with cameras and temperature control, but it is also fully staffed 24 hours a day, 7 days a week. So if you're worried about how your pooch is going to do through the night, you can have confidence knowing our amazing staff is there to look after and monitor them throughout their entire stay.

We highly suggest booking as soon as you know you are going to be needing care. Our facility limits the number of dogs we can commit to each day so that each guest gets the attention they require. This will assure you are guaranteed a spot.

We require 48 hours notice for any overnight booking. Your daycare fee will be waived should you cancel with insufficient notice, however you will be charged for the night service of the entire booking.

The first night of boarding is always the most challenging for your fur baby. With that being said, we have structured our fees as well as drop offs accordingly.

We understand that there may be situations that make an early morning drop off unattainable, however we strongly encourage our clients to get their fur baby here as early as possible. We find it far less stressful on our guests when they are given the opportunity to settle into our routine before having to taper their energy off towards the end of the day as we prepare them for bedtime. Those that arrive late in the day have a tendency to struggle with some anxiety when we haven't provided them with sufficient exercise and stimulation before they settle into their suite.

The fee structure is is set to charge for a full day on the day of drop off regardless of the time they are checking in. We strongly encourage you to take advantage and deliver them as early as possible. Your fur baby and all of the staff at Fella & Fetch will thank you for it! This gets their stay started on the right foot.

Please feel free to pick up anytime within our regular daycare hours, however we encourage you to avoid busy drop off & pick up times, or you may be delayed. We like to take the time to talk to our clients about their pups extended stay with us which takes some time. Let's not forget to mention that they are always excited to see their pawrents at pick up as well. This can be hard to manage during our busy times & we never want you to feel as though we don't have the time for you!

Our overnight fee is $25.00 per night. This is charged over and above their daycare fee for each day they remain in our care. To encourage our clients to drop off as early as possible so that we have the opportunity to settle your fur baby into our care, we automatically charge for a full day on the day of drop off regardless of their check in time.

If you are capable of picking your pooch up before noon on the final day of their stay, it would be considered a half day of daycare. A full day would charged for anything later.

We suggest that you keep your pooch’s food and feeding schedule consistent with how they are fed at home.

Your dog is provided with a locker that is (11” Deep, 6.5” Tall, 14.5” Wide). All food, treats, chews and meds ideally needs to be able to fit into this space.

FOOD

• If you are providing kibble, we recommend you pack their food in individual ziplock bags per feeding. NO LARGE CONTAINERS! Alternatively, you can pack it in large re-sealable bags that are labeled with their name & have the instructions clearly labeled on the bags.
• If you are providing your dog with raw food, all raw food MUST be individually bagged into individual ziplock bags for each feeding. We do have both fridge and freezer space but it is limited which is why we require all raw feeding to be individually packaged/meal.
• If you are providing a wet diet that needs to be refrigerated, please label each container or can clearly with the pets name and instructions.

MEDS
If your dog requires any special medications, dietary supplements, or other special treatments, please individually package each med for the specific day and time it needs to be administered (medication dispensers or individual ziplock bags that are labeled with the date and time work great for this). Also provide written instructions. In your written instructions, provide us with a number we can reach you or an emergency contact at while you’re away should we need to get in touch with you for any reason.

WELCOME TO SEND
You are also more than welcome to send their blankets, toys, favourite treats or chews, etc. Anything you feel is going to make them feel more at home, we are more than happy to put in their suite with them. Please be sure that anything you do send is clearly labeled.

DO NOT SEND

• Bowls or feeding dishes (unless it is a specific slow feeder necessary to prevent choking or puking from rapid eating)
• Nothing stuffed if you dog is apt to chew and shred, as this can pose a serious health risk.
• No rawhides or cooked bones that can split.
• We cannot guarantee that items you send will be returned in one piece if your dog is known to chew or shred.
• Anything of value that cannot be labeled clearly as we can not guarantee that there is the potential for error and mix up belongings.

It is crucial to understand your pet’s coping mechanisms when separated from you. Assuming that your pet will be content in a boarding facility, where they are confined to suites during feeding and bedtime, can be unrealistic, especially if such conditions are not replicated at home.

While our staff performs evening cleaning duties, dogs are temporarily left unattended in their suites. This precaution is necessary, as the disinfectants used during cleaning pose a safety risk if pets roam freely. If your pet struggles with confinement at home, expecting them to adjust in an unfamiliar environment with various stimuli may be unrealistic.

We strongly recommend integrating daycare into your pet’s routine before boarding to facilitate a smoother transition. Additionally, if your pet is not accustomed to kennels, it is advisable to address this well in advance to ensure their safety and comfort during a boarding stay.

For pets exhibiting severe anxiety and struggling in suites, we may require early pickup to prevent potential risks such as chipped teeth, injuries from attempting to escape, or instances of biting staff due to extreme anxiety or resource guarding.

We'll make every effort to reach out to you initially. If we're unable to contact you, especially in emergencies, we'll likely get in touch with your designated emergency contact. Before departing, please ensure your emergency contact information is current in our records; having a reliable contact is crucial.

In the event of a medical emergency, we will inform your emergency contact to either collect your pet or join us at the veterinary clinic for urgent care.

Fella & Fetch will prioritize contacting your regular vet, but should an emergency arise or if your vet cannot accommodate your pet, we'll turn to the nearest 24-hour animal clinic or the Regina animal clinic as alternatives.

Please be prepared to coordinate payment for veterinary services.