FAQ

DAYCAMP FAQ

1: WHAT ARE THE BENEFITS OF DOGGIE DAYCARE?

We could go on and on about the benefits of daycare, however we will be the first to admit that it’s not meant for every dog. There are situations in which this environment isn’t meant for a specific pooch. Thats the benefit of our temperament tests. We are 100% transparent with our clients and we will tell you if we feel as though this environment is better left for your dog if we happen to see any issues.

Now for the rest of you who can benefit from this fun, well rounded environment, here are a few reasons we think this is a great opportunity for your fur campanion:

Dog are social beings that thrive on interaction and belong in packs. Social development is an integral part of their development especially in their early years. Not only does early socialization develop a higher level of confidence in dogs, it also helps to eliminate anxiety and behavioural issues.

In a proper daycare setting, your pooch is going to exposed to hours of exercise and monitored play, enhancing your companions quality of life and eliminating behavioural issues such as destructiveness, separation anxiety and excessive barking caused by boredom.

We eliminate unneeded stress for our owners. Lets face it, we are in a high paced world that lacks enough hours in a day to do the necessities around the house such as providing the necessary exercise our furry friends require. Heck we are lucky enough if we can get ourselves to the gym. Let your daycare provide this service for you. They send, hours upon hours, running, chasing, romping & playing. All you need to worry about is getting them home so they can get the necessary sleep to do it all over again!

Dogs that regularly attend daycare from a young age, develop good sleep habits. We suggest joining our facility 2-3 days/week. The majority of our clients state that their dogs sleep incredibly well the nights they come home from daycare and typically the day afterwards as well. However, by the third day, they are ready to romp again. This is a great way to get your dog on a routine of good play and exercise followed by a healthy sleep pattern.

2: WHAT VACCINATIONS DO YOU REQUIRE?

We require up-to-date Rabies, Parvo & Distemper immunizations. For puppies, they can come play 2 Weeks after they’ve received their second set of puppy shots. Please contact us directly if your dog has any special vaccination issues.

Bordetella (kennel cough) and Revolution (for fleas, ticks and heart worm) are both optional but highly recommended. Please read up on Kennel Cough

 

3: ARE THERE ANY AGGRESSIVE DOGS OR BREEDS WITHIN THE FACILITY?

 

There is no discrimination towards specific breeds, however we do not allow any dog that exhibits aggressive behaviour.

Each and every one of our clients is required to pass a temperament test before we allow them to take part in our facility whether it be for daycare or boarding. This test is done on an initial 1/2 day trail with us. We will assess temperament to the best of our ability by slowly incorporating your pooch into the facility. We only allow one new friend at a time so that we can devote the necessary time and attention your companion requires for us to properly assess their play style, temperament and mannerisms.Any dog that exhibits signs of aggression unfortunately will not be allowed to attend our facility.

 

 

4: WHAT FORMS OF CORRECTION DO YOU OFFER IF A DOG IS MISBEHAVING?

Fella & Fetch is a positive environment that promotes positive reinforcement training methods. There are lots of treats provided to our pooches that exhibit good behaviour as we strongly encourage it. The dogs feed off one another &by acknowledging good behaviour the others learn from it. The staff is highly trained in monitoring our furry friends behaviour and try to modify only if necessary.

Dogs, much like humans have their own personality. We encourage them to be confident and let those personalities of theirs shine by acknowledging them for their positive attributes so will only modify behaviours that may get them into situations that could potentially put them at harm or set our entire group out of sorts. In order to do this, we all use the same key words in the back so that all of our dogs are familiar with our lingo. We use a strong “NO”, “OFF” or “CLICK” depending on the correction we are insinuating. We do have water bottles on hand should they decide to rebel or be so caught in the moment they aren’t hearing us. If this is the case, they may get a squirt of water to catch their attention especially if we are not within reach and want to catch them in the act so that they understand exactly what behaviour we are correcting.

Play can escalade quickly and some dogs can quickly become overstimulated and refuse to settle. Even though all play is monitored, there are some personalities that escalade quicker than others. For those do happen to get overstimulated, we may separate them from the group for a very short time out before trying to incorporate again. These time out’s aren’t necessarily on their own, but moments in which we provide them with a stimulating brain game to redirect their attention. Social play can sometimes be to much and in this case redirecting their brain is enough to bring their energy level down so that they can partake with their buddies again.

If there happens to be and incident or behavioural issues with the occasional difficult dog that are concerning to us, you will be notified immediately and likely asked to meet with our trainer as they may be required to participate in some extra behavioral modification, wear a muzzle, or be separated during busier times of the day which they may find over stimulating.  Aggressive or persistently unmanageable dogs will be permanently separated and asked not to return to our facility. We of course try to teach appropriate play and work with the owners first but unfortunately we don’t have the the facility staffed to deal with one on one training on an ongoing basis. This is an option but needs to be discussed and planned so that we are appropriately staffed and have our trainer on site to provide private sessions.

 

5: ARE THERE ANY RISKS WE SHOULD CONSIDER BEFORE ATTENDING?

Although we feel as though the benefits of creating a healthy, well rounded social pooch far outweigh the risks of doggie daycare, you do need to understand that your pooch may be susceptible to some illnesses and potential for injury.

We screen all of our clients and staff very carefully, however a dog daycare environment is no different than a daycare or preschool for kids. They are exposed to some viruses they could potentially get sick from or run into the odd bully that may try to push his weight. Although we do our best to screen our friends before entering the facility, we can not eliminate 100% of the risk.

Dogs are social creatures that thrive on being a part of a pack. Typically the are extremely active and depending on play style, can be mouthy since they don’t have hands to pass a toy back and forth to one another. This can lead to very minor injuries, bumps and scrapes. We allow them them to run, chase, fetch, tug and wrestle with one another. Although this is monitored 24/7 there is going to be the odd injury that is out of our control.

 

6: WHAT IS YOUR PROCESS SHOULD MY DOG BECOME SICK OR GET INJURED?

If your pooch shows signs of ticks, fleas, diarrhea or illness, we will contact you immediately. If we are unable to reach you, we do our best to reach your emergency contact and you will be required to pick up immediately. If it happens that we are unable to reach either one of you, we will separate your pooch from all the others to prevent them from getting sick or injured and will care for your dog using our best judgement. If the symptoms or injury is beyond the staffs basic first aid training, your pooch will be transported to the nearest Veterinary clinic for immediate attention. All expenses will be your responsibility.

 

7: DO YOU OFFER FOOD AND WATER DURING THE DAY?

Fresh water is constantly getting refilled throughout the entire facility. We have bowls placed in every area to encourage water breaks. If we notice your pooch hasn’t taken in any fluids we will do our best to encourage it, especially when they taking part in strenuous outdoor play. Please note, that although we do our best to encourage, they are very consumed with all the activity happening around them and it is hard for some to take a break from the excitement.

We suggest trying to feed breakfast at home if possible. When your pooch arrives first thing in the morning, they are excited to be with their buddies and food is the last thing on their mind. It can be difficult for us to get them to eat before the lunch hour, which is when we start to see the initial excitement of daycare start to wear off.

Several of our clients, especially owners of puppies, ask for lunch to be served to their companion. We serve lunch in separate areas so that we avoid any resource guarding over food and know exactly what your pooch has taken in each day. They will be put into a private suite in order to eat their lunch in peace and hopefully take in some fluids with it. This can all be scheduled on our online booking system.

 

8: DO YOU ADMINISTER MEDICATION?

Yes! We do however need you to explain exactly how to administer. You can do this online when you schedule your pooch for daycare but we also expect you to handwrite instructions and attach them to the medication.

 

9: WHAT ARE YOUR HOURS FOR DAYCARE AND WHAT HAPPENS IF IM LATE?

Fella & Fetch’s Daycare facility is open from 7:00am - 6:00pm, Monday - Friday. If you are not able to pick up within this time frame, you will be charged for a late pick up. If it happens that you haven’t made it to the facility before 8:00pm, your pooch will be boarded over night and you will be charged the overnight fee as well as a fee for feeding your pooch.

 

10: DO YOU OFFER TOYS WITHIN THE DAYCARE?

Toys are allowed however only to specific dogs and groups. We offer toys to help with socialization especially with the younger dogs. They typically need a little more structure and can benefit from group play such as a game of tug-a-war or chasing a ball with one another. We use these methods to encourage social interactions especially at a young age in hopes of helping them develop great play habits.

As dogs age, especially if they haven’t learnt proper social play from a young age, they can become obsessive over toys and have a tendency to resource guard. This can lead to negative behaviour within a group setting. We encourage social interactions for those that have a tendency to resource guard. This is something we watch for when we initially acquire a new client and test their temperament before allowing them into the facility.

Some dogs can become overstimulated through social play. If this is the case, we offer stimulating games and toys to these particular cases to promote brain development and redirect their attention to something that is more positive.

 

NIGHTCAMP

1: DO YOU HAVE SOMEONE THERE WITH THE DOGS THROUGHOUT THE NIGHT? 

Fella & Fetch is not only monitored throughout with cameras and temperature control, but it is also fully staffed 24 hours a day, 7 days a week. So if your worried about how your pooch is going to do through the night, you can rest assured knowing we have our amazing staff here to look after them and monitor throughout their entire stay. 

 

2: HOW FAR IN ADVANCE SHOULD I BOOK? 

We highly suggest booking as soon as you know you are going to be needing care. Our facility limits the number of dogs we can commit to each day so that each guest gets the attention they require. This will assure you are guaranteed a spot. 

 

3:WHAT IS YOUR CANCELATION POLICY?  

We require 48 hours notice for any overnight booking. You will be charged for the service if you do not provide adequate notice. 

 

4:WHAT DO YOU REQUIRE US TO PACK FOR OUR STAY? 

We suggest that you keep your pooch’s food and feeding schedule consistent with how they are fed at home so please pack their food in a container or ziplock bag with their name & instructions clearly labeled on the container. You are also more than welcome to send their blankets, toys, favourite treats or chews. Anything you feel as though is going to make them feel more at home, we will provide them to have in their suite. 

 

ANY OTHER QUESTIONS REGARDING YOUR POOCH’S STAY SHOULD BE CLARIFIED WITHIN THE DAYCARE FAQ’S. IF WE HAVE LEFT ANYTHING OUT, PLEASE FEEL FREE TO EMAIL THE FACILITY.